Return & Exchange Policy

Your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help. Please read our return and exchange policy below. For assistance, contact us at lunch-apples-3l@icloud.com.

Return Window

We accept returns within 30 days of the delivery date. Items returned after this period will not be eligible for a refund or exchange.

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following conditions:

• Unused and in the same condition as received
• In its original packaging with all tags attached
• Accompanied by proof of purchase (order number or receipt)
• Not listed under non-returnable items (see below)

Non-Returnable Items

The following items cannot be returned or exchanged:

• Perishable goods (food, flowers, etc.)
• Intimate or sanitary products
• Hazardous materials or flammable liquids
• Downloadable software or digital products
• Gift cards
• Items marked as "Final Sale"

How to Initiate a Return or Exchange

1. Email us at lunch-apples-3l@icloud.com with your order number and reason for return.
2. Our team will review your request and respond within 1–2 business days with instructions.
3. Pack the item securely and ship it to the address provided by our team.
4. Once we receive and inspect the item, we will process your refund or exchange.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days and credited to your original payment method. Please note that original shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different size, color, or product, please contact us at lunch-apples-3l@icloud.com. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a store credit or full refund.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery with your order number and photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Us

For any questions about returns or exchanges:
Email: lunch-apples-3l@icloud.com
Response Time: Within 1–2 business days